Guest Experience Front Office Lead

Remington Arcadia Employers LLC; Arcadia (CA); On-site; USD 44,000 - 60,000; Full time

Job summary

Remington Arcadia Employers LLC seeks an energetic Front Office Supervisor to manage staffing, training and scheduling for the hotel front desk team. You will supervise guest service agents, bell staff and PBX operators, ensuring smooth operations and guest satisfaction.

The role requires hands-on knowledge of MICROS, coordinating with housekeeping and maintenance, and delivering exceptional guest experiences from check-in to check-out.

Qualifications

• Experience in front desk/customer service within hospitality.
• Ability to stay calm under high guest demand and resolve issues.
• Willingness to work nights, weekends and holidays.
• Team oriented with strong initiative.

Responsibilities

• Staff front desk as needed, interview, hire, train, supervise and schedule front desk agents and related roles.
• Understand front office duties and perform them when required.
• Manage MICROS system transactions and daily reconciliations.
• Coordinate with Housekeeping and Engineering on guest rooms and requests.
• Greet guests, check-in/out promptly and assist with needs.

Skills

Customer service

Teamwork

Scheduling flexibility

MICROS knowledge

Tools

MICROS system

Job description

Remington Arcadia Employers LLC seeks an energetic Front Office Supervisor to manage staffing, training and scheduling for the hotel front desk team. You will supervise guest service agents, bell staff and PBX operators, ensuring smooth operations and guest satisfaction.

The role requires hands-on knowledge of MICROS, coordinating with housekeeping and maintenance, and delivering exceptional guest experiences from check-in to check-out.