Front Office Manager: Guest Experience Leader

Pier House; Evansville (IN); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Pier House in Evansville, IN is seeking a Full-time Front Office position focused on guest services and team leadership. You will greet guests, manage check-in/check-out, and ensure staffing levels for front desk operations to deliver exceptional experiences.

Responsibilities include hiring and scheduling front desk staff, resolving guest issues, and operating the MICROS system for daily transactions. A strong team orientation and reliability are essential.

Qualifications

• High work ethic and self-initiative.
• Ability to adapt to varying schedules.
• Strong focus and attention to tasks amid interruptions.
• Team player who delivers guest experiences.

Responsabilités

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Connaissances

High work ethic

Team player

Scheduling

Attention to detail

Outils

MICROS system

Description du poste

Pier House in Evansville, IN is seeking a Full-time Front Office position focused on guest services and team leadership. You will greet guests, manage check-in/check-out, and ensure staffing levels for front desk operations to deliver exceptional experiences.

Responsibilities include hiring and scheduling front desk staff, resolving guest issues, and operating the MICROS system for daily transactions. A strong team orientation and reliability are essential.