Guest Experience & Front Desk Lead

Mr C. Hotels; Evansville (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Mr C. Hotels in Evansville, IN is seeking an experienced Front Office Lead to oversee guest check-ins, check-outs, and daily front desk operations. You will greet guests, anticipate needs, and ensure a smooth, welcoming experience.

The role includes staffing the front desk, interviewing and training associates, and expertly using the MICROS system for transactions. You will resolve guest concerns with a hands-on, service-oriented approach, while supporting a friendly team.

Qualifications

• Prior front desk leadership or supervisory experience.
• Strong guest relations and problem-solving skills.
• Proficiency with front desk software and daily transactions.

Responsibilities

• Anticipate guest needs and greet guests, checking them in and out professionally.
• Maintain positive guest relations and resolve issues promptly.
• Oversee front desk staffing, interviewing and scheduling.
• Operate MICROS system for daily front office transactions.

Skills

Guest relations

Staffing & scheduling

Conflict resolution

MICROS system

Team leadership

Customer service

Tools

MICROS system

Job description

Mr C. Hotels in Evansville, IN is seeking an experienced Front Office Lead to oversee guest check-ins, check-outs, and daily front desk operations. You will greet guests, anticipate needs, and ensure a smooth, welcoming experience.

The role includes staffing the front desk, interviewing and training associates, and expertly using the MICROS system for transactions. You will resolve guest concerns with a hands-on, service-oriented approach, while supporting a friendly team.