Guest Experience Manager - Front Desk Operations

Remington Hospitality; Evansville (IN); On-site; USD 28,000 - 32,000; Full time

Job summary

Remington Hospitality in Evansville, IN seeks a full-time Front Office professional to greet guests, check them in/out, and maintain exceptional guest relations. You will help staff the front desk team, interview and supervise personnel, and ensure smooth daily operations.

Proficiency with MICROS is essential to handle front-office transactions and reports. The role requires a proactive, team-oriented individual who can handle varying schedules and contribute to a welcoming guest experience at

Qualifications

• High work ethic, self-initiative, independent judgment.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests; promptly and professionally check them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Work ethic

Self-initiative

Independent judgment

Flexible schedule

Attention to detail

Team player

Tools

MICROS System

Job description

Remington Hospitality in Evansville, IN seeks a full-time Front Office professional to greet guests, check them in/out, and maintain exceptional guest relations. You will help staff the front desk team, interview and supervise personnel, and ensure smooth daily operations.

Proficiency with MICROS is essential to handle front-office transactions and reports. The role requires a proactive, team-oriented individual who can handle varying schedules and contribute to a welcoming guest experience at