Front Office Manager – Guest Experience Champion

Murrieta Hot Springs Resort; Evansville (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Murrieta Hot Springs Resort in Evansville, IN seeks a full-time Front Office Supervisor to lead front desk operations, greet guests, and coordinate check-in/out procedures with a courteous, professional approach.

You will oversee staffing, interview and train front desk agents and PBX operators, resolve guest complaints, and ensure MICROS transactions run smoothly to maintain exceptional guest experiences. Team coordination and flexibility in scheduling are essential to success.

Qualifications

• Experience in front desk operations and guest services.
• Ability to manage staffing and scheduling.
• Proficient with MICROS system and front desk technology.
• Strong problem solving and guest-satisfaction focus.
• Flexibility to work varying schedules as needed.

Responsibilities

• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Maintain positive guest relations and anticipate guest needs at all times.
• Ensure proper staffing levels of front office associates and supervise team members.
• Resolve guest complaints and manage resolution to ensure satisfaction.
• Operate MICROS system and manage daily transactions accurately.

Skills

Guest relations

Front desk supervision

Staff interviewing

Team collaboration

Customer service

Tools

MICROS system

Job description

Murrieta Hot Springs Resort in Evansville, IN seeks a full-time Front Office Supervisor to lead front desk operations, greet guests, and coordinate check-in/out procedures with a courteous, professional approach.

You will oversee staffing, interview and train front desk agents and PBX operators, resolve guest complaints, and ensure MICROS transactions run smoothly to maintain exceptional guest experiences. Team coordination and flexibility in scheduling are essential to success.