Guest Experience Lead, Front Office

The LINE Hotel Group; Austin (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

The LINE Hotel Group invites applications for an Assistant Front Office Manager at our Austin property. You’ll lead front desk operations, ensure guest satisfaction, and coach a collaborative team in a dynamic hospitality environment.

Responsibilities include staffing, training, maintaining PMS workflows, and upholding brand standards while delivering a warm, seamless guest experience across departments.

Qualifications

• High School diploma or GED.
• 3 years related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency: Microsoft Office and Opera PMS.
• Positive attitude.
• Eye for detail.
• Problem solving abilities.

Responsibilities

• Greet every guest with a smile and maintain eye contact
• Maintain professional demeanor at all times
• Supervises daily front office functions to ensure courteous and professional guest service levels
• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
• Assist in scheduling front office staff appropriate to forecasted business levels, when needed
• Follow up with front office staff on daily shift and individual duties
• Provide verbal instruction and guidance compliant with the company’s policies and standards
• Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling
• Responsible for maintaining front office/lobby appearance while on duty
• Maintain proper collateral and supply inventory to support all appropriate front office activities
• Coordinate relocation of guests when necessary
• Maintain proper operation of all aspects of our Property Management System
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental and administrative meetings as requested
• Attend relevant meetings

Skills

Strong communication skills

Collaborative spirit

Eye for Detail

Problem solving abilities

Positive attitude

Ethical Conduct

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE Hotel Group invites applications for an Assistant Front Office Manager at our Austin property. You’ll lead front desk operations, ensure guest satisfaction, and coach a collaborative team in a dynamic hospitality environment.

Responsibilities include staffing, training, maintaining PMS workflows, and upholding brand standards while delivering a warm, seamless guest experience across departments.