Front Office Team Lead – Guest Experience Champion

Hyatt Hotels Corporation; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

Paid time off including vacation ands

Discounted and complimentary rooms for

Free colleague meals during shifts

Well-being & educational assistance

Job summary

Hyatt Hotels Corporation operates Thompson Austin, seeking an energetic Front Office leadership professional to join the team as Assistant Front Office Manager. This full-time role oversees Front Office, Guest Services, and PBX, delivering thoughtful service and upholding Hyatt's standards while supporting daily operations.

The role requires open availability including weekends and holidays, staff supervision, scheduling, training, payroll support, and collaboration with other departments to

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule.

Responsibilities

• Support daily Front Office operations and colleague performance.
• Create and manage staff schedules to ensure appropriate coverage.
• Assist with hiring, training, and ongoing development of team members.
• Process payroll and support accurate timekeeping practices.
• Provide personalized service and support for VIP guests.
• Ensure guest satisfaction goals and service standards are consistently met.
• Collaborate with other departments to deliver a seamless guest experience.
• Promote and enforce safety standards and operational procedures.

Skills

Staff scheduling

Guest services

Supervisory experience

Communication skills

Job description

Hyatt Hotels Corporation operates Thompson Austin, seeking an energetic Front Office leadership professional to join the team as Assistant Front Office Manager. This full-time role oversees Front Office, Guest Services, and PBX, delivering thoughtful service and upholding Hyatt's standards while supporting daily operations.

The role requires open availability including weekends and holidays, staff supervision, scheduling, training, payroll support, and collaboration with other departments to