Guest Experience Front Office Lead

The LINE Hotels

Austin (TX)

On-site

USD 52,000 - 78,000

Full time

3 days ago

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Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

The LINE Hotels, a hospitality brand celebrated for its distinctive properties and community focus, invites an Assistant Front Office Manager to join the team at our Austin location. You will lead front desk operations and guest interactions with a guest-centric mindset, supporting a dynamic and evolving urban hotel experience.

Ideal candidates bring hospitality experience, strong communication skills, and a collaborative approach to ensure smooth daily operations, staff development, and

Qualifications

Three years related experience in hospitality or service industry.
Proficiency with Opera PMS and Microsoft Office is preferred.
Strong communication and professional demeanor are expected.

Responsibilities

Greet guests and deliver exceptional front desk service.
Supervise daily front office operations and staff.
Coordinate guest arrivals and special requests.
Maintain professional appearance and adherence to dress code.
Assist in scheduling and training front office personnel.
Resolve guest complaints to ensure satisfaction.

Skills

Strong communication skills

Collaborative spirit

Eye for detail

Problem solving abilities

Positive attitude

Education

High School Diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

Ideal candidates bring hospitality experience, strong communication skills, and a collaborative approach to ensure smooth daily operations, staff development, and

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