Guest Experience Lead

LINE Austin; Newtown (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

LINE Austin is seeking a dynamic Guest Experience Coordinator to join our hospitality team. The role focuses on delivering guest-centric experiences across outlets, coordinating VIP initiatives, and maintaining high standards of service throughout the Front Office and related departments.

You will work closely with Front Office, Reservations, and lobby teams, ensuring seamless guest arrivals, personalized service, and proactive problem solving.

Qualifications

• High School diploma or GED required.
• Three (3) years related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit and ethical conduct.
• Proficiency in Microsoft Office and Opera PMS.

Responsibilities

• Maintain courteous and professional demeanor at all times.
• Establish and maintain effective communications with colleagues and other departments.
• Support guest-centric experiences across hotel outlets.
• Coordinate VIP program and curbside check-in initiatives to enhance arrivals.
• Supervise Front Office activities to ensure adherence to hotel standards.
• Assist with duties in Rooms Division during peak times.
• Ensure staff understand job expectations and maintain documentation.

Skills

Strong communication skills

Collaborative spirit

Ethical Conduct

Positive Attitude

Eye for Detail

Problem solving abilities

Microsoft Office

Opera PMS

Education

High School diploma

Tools

Microsoft Office

Opera PMS

Job description

LINE Austin is seeking a dynamic Guest Experience Coordinator to join our hospitality team. The role focuses on delivering guest-centric experiences across outlets, coordinating VIP initiatives, and maintaining high standards of service throughout the Front Office and related departments.

You will work closely with Front Office, Reservations, and lobby teams, ensuring seamless guest arrivals, personalized service, and proactive problem solving.