Front Office Supervisor & Guest Experience Leader

Proper Hospitality; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Austin Proper Hotel is seeking an Assistant Front Office Manager to lead the Front Desk, Concierge, and Guest Services teams in delivering exceptional guest experiences. You will support the Front Office Manager in daily operations, training, and ensuring adherence to hotel policies and service standards.

You will supervise front desk staff, manage check-ins/check-outs, reservations, and guest inquiries while coordinating with Housekeeping and other departments to maintain high-quality service

Qualifications

• Bachelor’s degree in hospitality management, business administration, or related field preferred.
• 2–3 years of front office operations or customer service experience, with at least 1 year in a supervisory role.
• Experience with Property Management Systems (PMS) such as Opera, InforHMS, or similar.

Responsibilities

• Oversee daily Front Desk operations and ensure seamless check-in/check-out processes.
• Supervise Front Desk Agents and guest services staff to maintain service standards.
• Train and coach Front Desk team to deliver personalized guest experiences.
• Monitor guest feedback and implement corrective actions where needed.
• Coordinate with housekeeping to ensure room readiness and smooth arrivals.
• Collaborate with Revenue and Sales teams on rate availability and upselling opportunities.
• Ensure security, cash handling, and incidentals accuracy.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Hotel operations knowledge

Education

Bachelor’s degree in hospitality management or related field

Tools

PMS (Opera/InforHMS or similar)

Job description

Austin Proper Hotel is seeking an Assistant Front Office Manager to lead the Front Desk, Concierge, and Guest Services teams in delivering exceptional guest experiences. You will support the Front Office Manager in daily operations, training, and ensuring adherence to hotel policies and service standards.

You will supervise front desk staff, manage check-ins/check-outs, reservations, and guest inquiries while coordinating with Housekeeping and other departments to maintain high-quality service