Front Office Lead — Guest Experience & Ops

Thesaguaro; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

The LINE Austin is seeking a dynamic Assistant Front Office Manager to lead guest services and front desk operations, ensuring exceptional hospitality and smooth daily flow.

You will supervise front office staff, participate in recruitment and onboarding, train teams, and uphold safety and policies while delivering a warm, professional experience. Join a vibrant property focused on guest satisfaction and teamwork in downtown Austin.

Qualifications

• High School diploma or GED is required.
• 3 years related experience in hospitality or service industry preferred.
• Strong communication skills and a collaborative mindset are essential.

Responsibilities

• Greet guests with a smile and maintain eye contact.
• Maintain professional demeanor and high personal appearance standards.
• Foster good communications and teamwork across departments.
• Supervise daily front office functions and ensure courteous guest service.
• Resolve guest complaints in a satisfactory manner.
• Assist in scheduling staff according to forecasted business levels.
• Support recruitment, onboarding, and staff training.
• Adhere to company policies and safety procedures.

Skills

Strong communication

Collaborative spirit

Ethical conduct

Positive attitude

Eye for detail

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

The LINE Austin is seeking a dynamic Assistant Front Office Manager to lead guest services and front desk operations, ensuring exceptional hospitality and smooth daily flow.

You will supervise front office staff, participate in recruitment and onboarding, train teams, and uphold safety and policies while delivering a warm, professional experience. Join a vibrant property focused on guest satisfaction and teamwork in downtown Austin.