Guest Experience Lead — Front-End Operations

Metropolitan Market; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Metropolitan Market in Seattle is seeking a front-end supervisor to lead customer service, cash handling, store operations, and staff development. You will maintain high standards and foster a welcoming, service-driven environment for guests.

The role requires strong leadership, excellent communication, and a proven track record in grocery operations. You will train team members, manage attendance, and drive sales while upholding safety and sanitation guidelines.

Qualifications

• Minimum two years supervisory experience preferred.
• Minimum one year checker experience required; excellent checking skills essential.
• Comprehensive knowledge of grocery store operations a must.
• Strong leadership skills.
• Demonstrates good judgment and initiative; problem solving.
• Proven history of personnel development.
• Exceptional customer service skills.
• Superior communication skills.
• Excellent time management and organizational skills.

Responsibilities

• Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
• Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
• Ensures health, safety and sanitation guidelines are followed while working with all products.
• Effectively maintains and coordinates front-end staffing to best service guests; tracks attendance and takes action as needed.
• Ensures effective communication between the front-end and other departments.
• Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service guests.

Skills

Supervisory experience

Cash handling

Customer service

Leadership

Communication

Grocery operations knowledge

Job description

Metropolitan Market in Seattle is seeking a front-end supervisor to lead customer service, cash handling, store operations, and staff development. You will maintain high standards and foster a welcoming, service-driven environment for guests.

The role requires strong leadership, excellent communication, and a proven track record in grocery operations. You will train team members, manage attendance, and drive sales while upholding safety and sanitation guidelines.