Front-End Guest Services Team Leader

Metropolitan Market; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

Metropolitan Market in Seattle seeks a Front End Supervisor to lead customer service, cash handling, and store operations, fostering a welcoming, service-driven environment.

You will supervise front-end staff, coordinate shifts, ensure health and safety standards, and drive sales through product knowledge and promotions. Minimum two years of supervisory experience and strong leadership are required.

Qualifications

• Minimum two years supervisory experience required.
• Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.

Responsibilities

• Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
• Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
• Ensures health, safety and sanitation guidelines are followed while working with all products.
• Effectively maintains and coordinates front-end staffing to best service guests; tracks attendance and takes action as needed.
• Ensures effective communication between the front-end and other departments.
• Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service guests.
• Leads by example and provides Front End team members and Guest Services Lead with clear expectations and timely feedback.
• Trains Guest Services Leads and provides performance feedback, coaching and counseling.
• Prevents internal and external loss.
• Successfully performs all duties of a Journey person Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Store Director team.

Skills

Supervisory experience

Customer service

Cash handling

Store operations

Leadership

Communication skills

Time management

Job description

Metropolitan Market in Seattle seeks a Front End Supervisor to lead customer service, cash handling, and store operations, fostering a welcoming, service-driven environment.

You will supervise front-end staff, coordinate shifts, ensure health and safety standards, and drive sales through product knowledge and promotions. Minimum two years of supervisory experience and strong leadership are required.