Guest Experience Lead – Front-End & Cash Operations

The Fresh Market Inc; Hilton Head Island (SC); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team member discount

Early wage access

401K matching

Financial wellness program

PTO and extra time-off options

Medical/Dental/Vision/Life insurance

Pet insurance discounts

Descripción de la vacante

The Fresh Market is seeking a Guest Service Specialist to lead the front-end hospitality and cash operations. You will guide cashiers, manage guest flow, and ensure accurate cash handling while upholding brand standards and exceptional guest experiences.

You will supervise the guest service team, maintain cleanliness, and support digital fulfillment orders. A strong focus on detail, teamwork, and service excellence will help you succeed in a fast-paced retail environment.

Formación

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsabilidades

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Conocimientos

Attention to detail

Multitasking

Customer service mindset

Educación

High school diploma or equivalent

Herramientas

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Descripción del empleo

The Fresh Market is seeking a Guest Service Specialist to lead the front-end hospitality and cash operations. You will guide cashiers, manage guest flow, and ensure accurate cash handling while upholding brand standards and exceptional guest experiences.

You will supervise the guest service team, maintain cleanliness, and support digital fulfillment orders. A strong focus on detail, teamwork, and service excellence will help you succeed in a fast-paced retail environment.