Guest Experience Leader – Front-End & Cash Operations

The Fresh Market Inc; Geneva (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

PTO and PTO purchase

Job summary

The Fresh Market Inc. is seeking a Guest Service Specialist to lead front-end operations, assist cashiers, and uphold cash controls while delivering an exceptional guest experience. You will supervise the guest service team, ensure sanitation and cleanliness, and support digital fulfillment with brand-aligned precision.

This role requires strong attention to detail, multitasking, and a customer-first mindset, with flexibility to work weekends, days, evenings, and holidays as needed.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Leadership

Guest service

Team motivation

Problem solving

Communication

Education

Associate degree in business or related

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market Inc. is seeking a Guest Service Specialist to lead front-end operations, assist cashiers, and uphold cash controls while delivering an exceptional guest experience. You will supervise the guest service team, ensure sanitation and cleanliness, and support digital fulfillment with brand-aligned precision.

This role requires strong attention to detail, multitasking, and a customer-first mindset, with flexibility to work weekends, days, evenings, and holidays as needed.