Guest Experience Lead - Front-End Service

Fresh Market Inc.; Germantown (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Team discount

Wage access at 50% (up to $500) perpay

401K with company match

Financial wellness program

Paid time off and purchase plans

Health/Dental/Vision/Life Insurance

Pet insurance discounts

Daycare discounts

Event tickets discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations with a focus on hospitality and guest experience. You will supervise guest flow, support cashiers, and ensure accurate cash handling while maintaining store standards and a engaging atmosphere for guests.

Ideal candidates will have a minimum of 2 years in retail, grocery, or hospitality, excellent attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Fast-paced work

Customer service

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations with a focus on hospitality and guest experience. You will supervise guest flow, support cashiers, and ensure accurate cash handling while maintaining store standards and a engaging atmosphere for guests.

Ideal candidates will have a minimum of 2 years in retail, grocery, or hospitality, excellent attention to detail, and the ability to multitask in a fast-paced environment.