Guest Experience Lead — Front-End & Cash Ops

Fresh Market Inc.; Florida; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

PTO and buy plan

Medical, Dental, Vision, Disability, &

Life Insurance

Pet insurance discounts

Job summary

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations with hospitality and efficiency. You will guide cashiers, manage guest flow, and ensure accurate cash office controls while maintaining brand standards to deliver an exceptional guest experience.

You will train and direct the guest service team, uphold sanitation and cleanliness, and support digital fulfillment orders, inventory accuracy, and loss prevention across the store.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a Guest Service Specialist to lead front-end operations with hospitality and efficiency. You will guide cashiers, manage guest flow, and ensure accurate cash office controls while maintaining brand standards to deliver an exceptional guest experience.

You will train and direct the guest service team, uphold sanitation and cleanliness, and support digital fulfillment orders, inventory accuracy, and loss prevention across the store.