Guest Experience Lead - Front-End & Cash Ops

The Fresh Market Inc; Athens (GA); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Team Member discount up to 40%

Early Earn Wage Access (You can access

40% (max $500) of your earned wages on

of your earned wages on-demand per pay

per pay period)

401K contribution and company match

Financial Wellness Program

Personal time off and additional time

off purchase plans are available

Medical, Dental, Vision, Disability, &

Life Insurance for individual, spouse,

partner, and family

Discounts on pet insurance, daycare,

event tickets, and many more.

Résumé du poste

The Fresh Market is seeking a Guest Service Specialist to be the store's front-end point person for hospitality, guest flow and cash operations. You will lead by example, maintain efficiency, merchandising front-end displays, and ensure cash office controls and audits are executed to leave every guest with an exceptional impression.

This role emphasizes passion, excellence, hospitality, and teamwork, delivering an outstanding guest experience while upholding high operational standards and a

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills and ability to multitask in a fast-paced environment.
• Must be at least 18 years of age.

Responsabilités

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while minimizing backups.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Connaissances

Attention to detail

Multitasking

Customer service

Retail operations

Formation

High school diploma or equivalent

Outils

Electronic shelf label systems

Inventory management tech

AI-enabled retail tools

Description du poste

The Fresh Market is seeking a Guest Service Specialist to be the store's front-end point person for hospitality, guest flow and cash operations. You will lead by example, maintain efficiency, merchandising front-end displays, and ensure cash office controls and audits are executed to leave every guest with an exceptional impression.

This role emphasizes passion, excellence, hospitality, and teamwork, delivering an outstanding guest experience while upholding high operational standards and a