Customer Service Lead - Front End & Inventory

Floor & Decor; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k

Bonus opportunities at every level

Job summary

Floor & Decor seeks a Connected Customer Supervisor in Seattle to lead front-end associates, manage cashiering, returns, and inventory, and support e-commerce operations. The role emphasizes customer service excellence and team leadership.

The position requires supervisory experience or strong customer service background, plus basic computer skills, with various shifts possible in a warehouse-style store environment.

Qualifications

• Minimum 1 year of supervisor experience in customer service or cashiering, or 4 years in customer service.
• High school diploma or GED required.
• Minimum 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists at front end and inventory.
• Ensure compliance with cashiering, credit and close-out SOPs.
• Lead inventory management and accuracy storewide.
• Process refunds and exchanges per guidelines.
• Oversee signage updates and price changes for SKUs.
• Assist customers with product selection and questions.
• Coordinate with management on SKUs, pricing, and returns.
• Investigate inventory discrepancies and adjust in the system.

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma or GED

Tools

Computer experience

Job description

Floor & Decor seeks a Connected Customer Supervisor in Seattle to lead front-end associates, manage cashiering, returns, and inventory, and support e-commerce operations. The role emphasizes customer service excellence and team leadership.

The position requires supervisory experience or strong customer service background, plus basic computer skills, with various shifts possible in a warehouse-style store environment.