Guest Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Gilbert (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health/dental/vision insurance

Job summary

Marshalls at The TJX Companies, Inc. in Gilbert, AZ is seeking a front-end leader to promote an excellent customer experience and guide Associates toward delivering friendly, efficient service. You will help maintain a clean, organized store and model outstanding customer interactions.

The role emphasizes training and mentoring teammates on front-end standards, loyalty programs, and safety. Competitive pay and benefits accompany opportunities for growth within TJX’s global off-price family.

Qualifications

• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Team player, working effectively with peers and supervisors
• Able to train others

Responsibilities

• Promoting an excellent customer experience
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
• Role models outstanding customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls at The TJX Companies, Inc. in Gilbert, AZ is seeking a front-end leader to promote an excellent customer experience and guide Associates toward delivering friendly, efficient service. You will help maintain a clean, organized store and model outstanding customer interactions.

The role emphasizes training and mentoring teammates on front-end standards, loyalty programs, and safety. Competitive pay and benefits accompany opportunities for growth within TJX’s global off-price family.