Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Bradenton (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

HSA

Paid holidays/vacation

Job summary

Marshalls, part of The TJX Companies, is hiring a front-end lead to promote an exceptional customer experience and mentor Associates. You’ll supervise registers, coordinate breaks, and ensure welcoming service while promoting loyalty programs in a fast-paced store.

You should have at least 1 year of retail and 6 months of leadership; the role offers flexible schedule, associate discount, 401(k), health benefits, and a competitive hourly rate starting at $15.00 per hour in Bradenton, FL.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills
• Capable of multi-tasking

Responsibilities

• Creates a positive internal and external customer experience
• Oversees front of store Associates and POS coverage
• Trains and mentors Associates on front end principles
• Promotes loyalty programs and customer appreciation
• Addresses customer concerns promptly and professionally
• Ensures store tasks align with plan and priorities
• Keeps management informed with progress updates
• Ensures adherence to labor laws and store policies

Skills

Leadership experience

Customer service

Merchandising

Training others

Job description

Marshalls, part of The TJX Companies, is hiring a front-end lead to promote an exceptional customer experience and mentor Associates. You’ll supervise registers, coordinate breaks, and ensure welcoming service while promoting loyalty programs in a fast-paced store.

You should have at least 1 year of retail and 6 months of leadership; the role offers flexible schedule, associate discount, 401(k), health benefits, and a competitive hourly rate starting at $15.00 per hour in Bradenton, FL.