Guest Experience Lead - Front Desk & VIP Services

Stonebridge Companies; New York (NY); In loco; USD 72.000 - 83.000; Tempo pieno

Descrizione del lavoro

Stonebridge Companies in NYC/Manhattan is seeking an Assistant Guest Service Manager to support the Front Office team in delivering exceptional hospitality. You will help oversee daily operations, assist with front desk and guest relations, and work closely with the Guest Service Manager to sustain high service standards.

The role requires 2+ years in guest service or front desk supervision, proficiency with PMS and Microsoft Office, and strong leadership and communication skills.

Competenze

• 2+ years of experience in a guest service or front desk supervisory role.
• Proficiency with property management systems and Microsoft Office.
• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Strong organizational skills and ability to multitask.

Mansioni

• Oversee daily front desk operations with the Guest Service Manager.
• Supervise front desk agents, bell staff, and concierge to ensure service standards.
• Respond to guest inquiries, concerns, and complaints with timely solutions.
• Ensure accuracy of guest billing, reservations, and room assignments.
• Train new team members and coach front office staff.
• Monitor guest satisfaction and address issues promptly.
• Coordinate with housekeeping and maintenance for smooth turnovers.

Conoscenze

Front desk supervision

Leadership communication

Problem solving

Organization

Under pressure

VIP handling

Strumenti

Property Management System

Microsoft Office (Word, Excel, PowerPoint)

Descrizione del lavoro

Stonebridge Companies in NYC/Manhattan is seeking an Assistant Guest Service Manager to support the Front Office team in delivering exceptional hospitality. You will help oversee daily operations, assist with front desk and guest relations, and work closely with the Guest Service Manager to sustain high service standards.

The role requires 2+ years in guest service or front desk supervision, proficiency with PMS and Microsoft Office, and strong leadership and communication skills.