Guest Experience Supervisor: Front Office Leader

Stonebridge Companies; Las Vegas (NV); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Services Supervisor in Las Vegas, NV to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. You will support the Operations Manager and supervise the front office team to maintain service standards and efficiency.

The role requires 2+ years in a front office or guest services supervisory capacity within hospitality, with strong leadership and communication

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
• Strong leadership and supervisory skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proficiency in property management systems, reservations, and check-in/check-out processes.
• Ability to manage guest issues and resolve complaints in a professional and timely manner.
• Experience with scheduling, training, and staff development.
• Strong organizational skills with attention to detail to ensure smooth front office operations.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee check-in procedures, ensuring accurate guest information and billing details.
• Be available to handle guest problems or complaints in a timely manner.
• Ensure rooms are maintained to the company’s established standards.
• Maximize room occupancy while adhering to the overbooking policy.
• Maintain effective communication between reservations, front office, and other departments such as housekeeping.
• Ensure that all guest charges are accurately entered and that accounts are balanced daily.
• Supervise and expedite the check-out process for departing guests.
• Ensure efficient delivery and collection of luggage to and from guest rooms.
• Oversee and maintain cleanliness and order in all front office areas.
• Conduct performance evaluations and identify training needs for front office staff.
• Act as Duty Manager when required and attend management meetings as necessary.

Skills

Front desk supervision

Leadership

Communication

Property management systems

Reservations & check-in/out

Guest relations

Scheduling & training

Organizational skills

Tools

Property management systems

Job description

Stonebridge Companies is seeking a Guest Services Supervisor in Las Vegas, NV to oversee daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. You will support the Operations Manager and supervise the front office team to maintain service standards and efficiency.

The role requires 2+ years in a front office or guest services supervisory capacity within hospitality, with strong leadership and communication