Guest Experience Lead: Front Desk & Upsell Specialist

Home 2 Suites Hammond IN; Hammond (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

Ascent Hospitality in Hammond, IN is seeking a friendly Front Desk Agent to deliver outstanding guest service and handle check-in/check-out, reservations, and guest inquiries with professionalism. You will greet guests, manage room assignments, process payments, and coordinate with housekeeping to ensure rooms ready.

Our ideal candidate communicates clearly, works well in a team, and provides a warm, efficient experience for every guest.

Qualifications

• High school education or equivalent is required.
• Some college coursework is preferred.

Responsibilities

• Greet guests with a friendly welcome and maintain professional appearance.
• Provide information about hotel, available rooms, rates and amenities.
• Input and retrieve information at check-in/out, confirm guests and payment details.
• Use selling techniques to maximize occupancy and revenue.
• Coordinate with housekeeping to ensure rooms are ready by check-in time.
• Respond to guest complaints professionally and document issues.

Skills

Customer service

Communication

English proficiency

Computer literacy

Teamwork

Flexible shifts

Education

High school diploma or equivalent

Some college preferred

Job description

Ascent Hospitality in Hammond, IN is seeking a friendly Front Desk Agent to deliver outstanding guest service and handle check-in/check-out, reservations, and guest inquiries with professionalism. You will greet guests, manage room assignments, process payments, and coordinate with housekeeping to ensure rooms ready.

Our ideal candidate communicates clearly, works well in a team, and provides a warm, efficient experience for every guest.