Guest Experience Front Desk Host

Ascent Hospitality; Birmingham (AL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to deliver exceptional guest services, manage check-in/check-out, and provide information on hotel facilities and local attractions.

The role requires strong communication, organizational skills, and the ability to work a flexible schedule. Training on brand standards and safety procedures will be provided, along with a team-oriented work environment and growth opportunities.

Qualifications

• High school education or equivalent; some college preferred.
• 6 months related hotel or customer service experience preferred.
• Ability to work in a team.
• Excellent communication and organizational skills.
• Able to read, write, and speak English.

Responsibilities

• Greet guests with a friendly, sincere welcome and maintain eye contact.
• Handle check-in/check-out efficiently and confirm guest details.
• Provide information on rooms, rates, and hotel amenities.
• Upsell services to generate additional revenue.
• Balance cash and process payments per procedures.
• Maintain communication with hotel departments and housekeeping.

Skills

Excellent communication

Organizational skills

Customer service

English proficiency

Team collaboration

Education

High school diploma or equivalent

Some college preferred

Tools

Copier

Printer

Fax machine

Telephone

Job description

Ascent Hospitality is seeking a Front Desk Agent to deliver exceptional guest services, manage check-in/check-out, and provide information on hotel facilities and local attractions.

The role requires strong communication, organizational skills, and the ability to work a flexible schedule. Training on brand standards and safety procedures will be provided, along with a team-oriented work environment and growth opportunities.