Guest Experience Agent - Front Desk

Ascent Hospitality; Carmel (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a Front Desk Agent in Carmel, IN. This role involves managing guest check-ins and check-outs, upselling services, and ensuring satisfaction. Candidates should have excellent communication skills, previous hotel experience is preferred. Benefits include competitive salary, health insurance, 401k match, and paid time off. A commitment to service excellence and flexibility in work hours are essential.

Qualifications

• Previous experience as a hotel Front Desk Agent preferred.
• Must have excellent communication and organizational skills.
• Must be able to work without constant supervision.

Responsibilities

• Complete registration process and manage guests' check-in/out.
• Provide optimum service and satisfaction to hotel guests.
• Respond to guest complaints in a timely and professional manner.

Skills

Excellent communication skills

Organizational skills

Customer service skills

Ability to understand, read, write and speak English

Ability to work flexible shifts

Education

High school education or equivalent

Some college preferred

Tools

Computer skills

Office equipment operation

Job description

Ascent Hospitality is seeking a Front Desk Agent in Carmel, IN. This role involves managing guest check-ins and check-outs, upselling services, and ensuring satisfaction. Candidates should have excellent communication skills, previous hotel experience is preferred. Benefits include competitive salary, health insurance, 401k match, and paid time off. A commitment to service excellence and flexibility in work hours are essential.