Guest Experience Front Desk Specialist

Ascent Hospitality; Fairburn (GA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Health + dental + vision + life

401k with employer MATCH

Paid PTO

Uniforms provided

Hotel discount program

Job summary

Ascent Hospitality is seeking a Front Desk Agent to deliver outstanding guest service at the lobby and reception areas. You will greet guests, assist with room information, and manage check-ins and check-outs in a fast-paced hotel environment.

Responsibilities include greeting guests, processing registrations, handling payments, answering phones, and maintaining professional appearance. Flexibility for shifts and strong communication are essential to succeed.

Qualifications

• High school education or equivalent is required.
• Some college preferred.

Responsibilities

• Greet guests with a friendly, sincere welcome and maintain eye contact.
• Provide hotel information including rooms, rates and amenities.
• Complete registration at check-in, including guest details and payment method.
• Answer the telephone promptly with a positive tone and follow established verbiage.
• Process payments and verify payment methods and IDs, balance cash bank.

Skills

Customer service

Communication

English proficiency

Teamwork

Education

High school education or equivalent

Job description

Ascent Hospitality is seeking a Front Desk Agent to deliver outstanding guest service at the lobby and reception areas. You will greet guests, assist with room information, and manage check-ins and check-outs in a fast-paced hotel environment.

Responsibilities include greeting guests, processing registrations, handling payments, answering phones, and maintaining professional appearance. Flexibility for shifts and strong communication are essential to succeed.