Guest Experience Lead | Front Desk & Travel Perks

Capital Vacations, LLC; Kissimmee (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive salary

PTO and holidays

Career growth

Medical/Dental with employer contrib.

Voluntary Life Insurance, Disability,

401(k) retirement plan

Travel perks to resort locations

Company perks program

Zusammenfassung

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure a warm, welcoming environment for guests and to address their needs throughout their stay. You will manage front desk operations, bookings, guest inquiries, and coordination with other departments to guarantee satisfaction.

The role emphasizes strong customer service, attention to detail, and ability to work under pressure in a hospitality setting. Join a team committed to exceptional guest experiences across resort locations.

Qualifikationen

• High school diploma or GED preferred.
• Prior hospitality or customer service experience preferred.
• Computer skills, attention to detail and strong customer service under pressure.

Aufgaben

• Operate front desk efficiently and courteously.
• Check guests in/out, collect balances, post charges, make reservations and handle requests.
• Answer guest questions about local restaurants and attractions.
• Make courtesy and follow-up calls; notify owners about villa status.
• Coordinate with other departments to fulfill guest requests.
• Process revenue from all departments daily; manage cash and banking tasks.
• Enter maintenance requests and manage inventory as directed.
• Prepare weekly check-in packets and order supplies.
• All other duties as assigned.

Kenntnisse

Customer service

Front desk operations

Reservations

Cash handling

Communication

Ausbildung

High School Diploma/GED

Tools

SPI system

Jobbeschreibung

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure a warm, welcoming environment for guests and to address their needs throughout their stay. You will manage front desk operations, bookings, guest inquiries, and coordination with other departments to guarantee satisfaction.

The role emphasizes strong customer service, attention to detail, and ability to work under pressure in a hospitality setting. Join a team committed to exceptional guest experiences across resort locations.