Front Desk Lead — Resort Guest Experience Champion

Capital Vacations, LLC; Ormond Beach (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/Dental

Life insurance

Disability

Aflac Insurance

Company-paid life insurance

Travel perks

Perks program

Job summary

Capital Vacations, LLC is hiring a Hospitality Supervisor – Front Office to oversee front desk, rooms control, and PBX operations, ensuring guest satisfaction and smooth daily operations. You will lead a team, monitor service levels, and drive initiatives across departments to enhance the guest experience.

The role requires supervisory experience in hotel/resort settings and strong communication, leadership, and guest-relations skills.

Qualifications

• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership.
• Exceptional communication and leadership skills.
• Excellent interpersonal skills when dealing with guests, Team Members, and the public.

Responsibilities

• Oversee daily operations of the front desk, rooms control, and PBX.
• Lead by example as a hands-on front office manager.
• Monitor service levels and implement improvements.

Skills

Supervisory experience

Communication skills

Leadership

Interpersonal skills

Education

High School Diploma/GED

Job description

Capital Vacations, LLC is hiring a Hospitality Supervisor – Front Office to oversee front desk, rooms control, and PBX operations, ensuring guest satisfaction and smooth daily operations. You will lead a team, monitor service levels, and drive initiatives across departments to enhance the guest experience.

The role requires supervisory experience in hotel/resort settings and strong communication, leadership, and guest-relations skills.