Guest Experience Lead – Front Desk Supervisor

Rancho De Los Caballeros; Wickenburg (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places in Arizona is seeking a Front Office Supervisor to lead the hotel front desk team, ensuring smooth operations and exceptional guest service. You will oversee billing processes, respond to guest inquiries, and coordinate with other departments to maintain service excellence.

This role requires flexibility for nights, weekends and holidays, a professional demeanor, and a commitment to quality hospitality.

Qualifications

• Degree or diploma in hospitality management or hotel related field.
• Flexible scheduling including nights, weekends and holidays as needed.

Responsibilities

• Supervise front desk operations to maintain high service levels.
• Provide outstanding customer care and professional guest interactions.
• Answer inquiries about reservations, hotel information and guest concerns.
• Lead daily shift processes and ensure adherence to standard operating procedures.
• Train and coach front desk staff; resolve issues and guide team members.
• Collaborate with housekeeping, reservations and other departments to ensure smooth operations.
• Verify billing instructions and ensure accurate guest statements and vouchers.
• Manage cash transactions at the front desk and uphold hotel bank policies.
• Keep the front office log updated and action items promptly.
• Cover duties in the absence of the Duty Manager/Front Office Manager.
• Model professionalism and continuously inspire the front office team.

Skills

Customer service

Leadership

Communication

Cash handling

Staff coaching

Education

Degree or diploma in hospitality management

Job description

CoolWorks.com - Jobs in Great Places in Arizona is seeking a Front Office Supervisor to lead the hotel front desk team, ensuring smooth operations and exceptional guest service. You will oversee billing processes, respond to guest inquiries, and coordinate with other departments to maintain service excellence.

This role requires flexibility for nights, weekends and holidays, a professional demeanor, and a commitment to quality hospitality.