Guest Experience Front Desk Specialist

Sun Valley Resort; Idaho; On-site; USD 17,000 - 25,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places is seeking a Hotel Front Desk Agent to be the first point of contact for guests, delivering a welcoming and professional experience throughout their stay. Seasonal and year-round opportunities exist with potential for growth into supervisory roles within Lodging.

The role involves greeting guests, handling check-in/check-out, processing payments, and coordinating with resort departments to ensure seamless experiences.

Qualifications

• Seasonal or year-round front desk position available.
• Experience with OPERA or similar property management systems preferred.
• Excellent verbal and written communication skills.
• Able to multitask in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Greet guests and complete check-in/check-out procedures efficiently and professionally.
• Process payments, issue room keys, and provide directions and information.
• Address guest questions and concerns or refer to the appropriate department.
• Answer incoming calls and assist with switchboard coverage.
• Maintain knowledge of resort amenities and local offerings.
• Prepare and organize guest key packets and related materials.
• Coordinate with internal departments to ensure seamless guest experiences.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

OPERA PMS

Job description

CoolWorks.com - Jobs in Great Places is seeking a Hotel Front Desk Agent to be the first point of contact for guests, delivering a welcoming and professional experience throughout their stay. Seasonal and year-round opportunities exist with potential for growth into supervisory roles within Lodging.

The role involves greeting guests, handling check-in/check-out, processing payments, and coordinating with resort departments to ensure seamless experiences.