Guest Experience Lead - Front Desk

guestservices; California (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Supervisor to manage the front desk team, oversee check-ins/outs, reservations, and phones while maintaining exemplary guest service. The role includes supervising staff, ensuring accuracy in cash handling, and coordinating with housekeeping during events.

You will lead daily shift briefings, uphold company policies, and represent the company professionally to guests and partners on site.

Qualifications

• High School Diploma required.
• Clerical tasks include typing, filing, and cash register experience.
• Ability to learn and adapt to multiple priorities.
• Bilingual English/Spanish is a plus.

Responsibilities

• Supervise front desk staff and scheduling.
• Check guests in/out and manage reservations.
• Respond to guest inquiries and resolve complaints promptly.
• Oversee daily shift briefing and VIP communications.

Skills

Customer service

Scheduling

Multitasking

Interpersonal skills

Communication

Education

High School Diploma

Tools

MS Outlook

Word

Excel

Job description

Guest Services, Inc. is seeking a Front Desk Supervisor to manage the front desk team, oversee check-ins/outs, reservations, and phones while maintaining exemplary guest service. The role includes supervising staff, ensuring accuracy in cash handling, and coordinating with housekeeping during events.

You will lead daily shift briefings, uphold company policies, and represent the company professionally to guests and partners on site.