Front Desk Supervisor - Lead Guest Experience & Training

Crestview Management, LLC; Tempe (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability Insurance

Vision Insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

A leading hotel management company seeks a Hotel Front Office Supervisor in Tempe, AZ. The ideal candidate will oversee front desk operations, ensuring exceptional service and efficient processes. Responsibilities include supervising staff, managing check-ins/outs, and handling guest inquiries. We offer competitive wages and comprehensive benefits.

Qualifications

• Previous experience in a hotel front desk or customer service role.
• Flexible schedule, including weekends and holidays.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Supervise front desk staff to ensure excellent customer service.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and coordinate with hotel departments.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

The Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Supervise front desk staff and ensure that they are providing excellent customer service.
• Train new front desk staff and provide ongoing training to existing staff.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and issues in a timely and professional manner.
• Ensure that all front desk procedures are followed and that all guest information is kept confidential.
• Coordinate with other hotel departments to ensure that guest needs are met.
• Assist with room reservations and cancellations.
• Prepare daily reports and communicate with hotel management.
• Maintain a clean and organized front desk area.

Requirements:

• High school diploma or equivalent
• Previous experience in a hotel front desk or customer service role
• Strong leadership and communication skills
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills
• Proficient in Microsoft Office and hotel management software
• Flexible schedule, including weekends and holidays.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term andLong-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid TimeOff (PTO), free hotel rooms and hotel discounts.