Front Desk Supervisor - Lead Guest Experience & Training

Crestview Management, LLC; Tempe (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability Insurance

Vision Insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

A leading hotel management company seeks a Hotel Front Office Supervisor in Tempe, AZ. The ideal candidate will oversee front desk operations, ensuring exceptional service and efficient processes. Responsibilities include supervising staff, managing check-ins/outs, and handling guest inquiries. We offer competitive wages and comprehensive benefits.

Qualifications

• Previous experience in a hotel front desk or customer service role.
• Flexible schedule, including weekends and holidays.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Supervise front desk staff to ensure excellent customer service.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and coordinate with hotel departments.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel management software

Job description

A leading hotel management company seeks a Hotel Front Office Supervisor in Tempe, AZ. The ideal candidate will oversee front desk operations, ensuring exceptional service and efficient processes. Responsibilities include supervising staff, managing check-ins/outs, and handling guest inquiries. We offer competitive wages and comprehensive benefits.