Front Desk Supervisor: Lead Guest Experience & Operations

Westward Look Resort and Spa; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Westward Look Resort and Spa in Tucson, AZ, invites a Front Desk Supervisor to lead a warm, guest-centric team. You will oversee check-ins, handle VIP requests, and ensure every guest feels welcomed from arrival to departure.

You’ll coordinate reservations, manage messages and packages, monitor operations, and contribute to rate promotions that enhance value while maintaining service excellence. Lead, train, and support associates while upholding safety and high standards.

Qualifications

• Hospitality professional with a guest-first mindset and strong communication.
• Experience coordinating check-ins/outs and guest requests.
• Ability to manage reservations and VIP services.
• Capable of leading a team and resolving guest issues calmly.

Responsibilities

• Greet guests warmly and ensure smooth check-ins and check-outs.
• Coordinate reservations, VIP requests, and guest needs.
• Monitor logs, messages, and packages to maintain operations.
• Lead and train associates, uphold safety and standards.

Skills

Guest Experience

Operations

Revenue Strategy

Team Leadership

Job description

Westward Look Resort and Spa in Tucson, AZ, invites a Front Desk Supervisor to lead a warm, guest-centric team. You will oversee check-ins, handle VIP requests, and ensure every guest feels welcomed from arrival to departure.

You’ll coordinate reservations, manage messages and packages, monitor operations, and contribute to rate promotions that enhance value while maintaining service excellence. Lead, train, and support associates while upholding safety and high standards.