Guest Experience Front Desk Manager

CoolWorks P.O. Box 383, Morrison, CO; Mount Crested Butte (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

CoolWorks seeks a Front Desk Supervisor to oversee daily Front Desk operations and ensure guest service standards at our Colorado property. You will resolve guest concerns, coach staff, manage check-in/check-out, and coordinate with Housekeeping to support smooth hotel operations.

You will monitor front desk systems, promotions, and loyalty programs; assist with scheduling and labor management; ensure emergency and safety procedures are followed; and maintain professional presentation while

Responsibilities

• Oversee daily Front Desk operations and ensure consistent guest service standards.
• Resolve guest concerns and service recovery situations in a timely, professional manner.
• Ensure compliance with cash handling, credit, reservation, and Front Office procedures.
• Maintain knowledge of hotel rates, promotions, groups, VIPs, and restricted dates.
• Train, coach, and support Front Desk associates on systems, procedures, and service expectations.
• Oversee check-in/check-out processes and ensure accurate completion of shift reports and documentation.
• Coordinate with Housekeeping and other departments to support efficient hotel operations.
• Monitor Front Desk systems, promotions, loyalty programs, and departmental performance goals.
• Assist with scheduling, staffing coverage, and labor management based on business needs.
• Ensure associates follow emergency, safety, security, and communication procedures.
• Maintain Front Desk organization and professional presentation standards.
• Provide ongoing performance feedback and address associate concerns as needed.

Job description

CoolWorks seeks a Front Desk Supervisor to oversee daily Front Desk operations and ensure guest service standards at our Colorado property. You will resolve guest concerns, coach staff, manage check-in/check-out, and coordinate with Housekeeping to support smooth hotel operations.

You will monitor front desk systems, promotions, and loyalty programs; assist with scheduling and labor management; ensure emergency and safety procedures are followed; and maintain professional presentation while