Front Desk Supervisor — Guest Experience Leader

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

A leading hospitality company in Tempe is seeking a Front Office Supervisor to lead and support a team in daily operations at the front desk. This role will ensure exceptional service quality, manage staff performance, and implement procedures to improve guest satisfaction. Ideal candidates should possess 1-2 years of relevant experience, strong supervisory skills, and effective communication abilities. The position requires full-time availability and a commitment to upholding company standards.

Qualifications

• 1-2 years of full-time experience in a related position, preferably in hospitality.
• Knowledge of discipline-specific policies and general hotel operations.

Responsibilities

• Supervise Front Office operations and staff.
• Resolve customer complaints efficiently.
• Ensure compliance with Standard Operating Procedures.

Skills

Supervision skills

Customer service

Cash handling

Effective communication

Problem resolution

Education

Two to four year college degree or equivalent

Job description

A leading hospitality company in Tempe is seeking a Front Office Supervisor to lead and support a team in daily operations at the front desk. This role will ensure exceptional service quality, manage staff performance, and implement procedures to improve guest satisfaction. Ideal candidates should possess 1-2 years of relevant experience, strong supervisory skills, and effective communication abilities. The position requires full-time availability and a commitment to upholding company standards.