Guest Experience Lead & Front Desk Supervisor

Hotel Equities; New Town (ND); On-site; USD 40,500 - 49,500; Full time

Job summary

A hospitality company is seeking a Front Office Associate to assist in operations, providing excellent service and managing guest interactions. Responsibilities include leading the Health and Safety Committee, ensuring an optimal level of service at the front desk, and addressing any customer concerns. A high school diploma is required, along with strong communication skills and the ability to handle various operational tasks effectively. The role offers an annual salary of $45,000, with a flexible work schedule including nights and weekends.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must be able to lift up to 15 lbs occasionally.

Responsibilities

• Assist in the operation of the Front Office for guest services.
• Lead the Health and Safety Committee and organize associate events.
• Manage and lead the operations of the front desk to ensure service.
• Handle customer issues and maintain guest satisfaction.

Skills

Communication skills

Customer service orientation

Problem-solving ability

Education

High School diploma

Tools

Opera Cloud

Job description

A hospitality company is seeking a Front Office Associate to assist in operations, providing excellent service and managing guest interactions. Responsibilities include leading the Health and Safety Committee, ensuring an optimal level of service at the front desk, and addressing any customer concerns. A high school diploma is required, along with strong communication skills and the ability to handle various operational tasks effectively. The role offers an annual salary of $45,000, with a flexible work schedule including nights and weekends.