Front Desk Supervisor: Guest Experience

DOUBLE STAR HOSPITALITY DECATUR LLC; Forsyth (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A hotel company is seeking a customer-focused Guest Service Supervisor to manage front desk operations and ensure exceptional service. The ideal candidate will possess hospitality experience and have strong interpersonal skills. Responsibilities include supervising staff, addressing guest concerns, and coordinating with various hotel departments. A high school diploma and knowledge of front desk procedures are required. This position offers competitive compensation and career advancement opportunities.

Qualifications

• Prior experience in the hospitality industry is required.
• Knowledge of front desk operations is essential.
• English proficiency is needed; other languages are a plus.

Responsibilities

• Supervise front desk staff to ensure customer satisfaction.
• Respond to guest concerns and resolve issues promptly.
• Coordinate with hotel departments to enhance guest experience.
• Anticipate guests' needs and build rapport.

Skills

Customer service

Conflict resolution

Communication

Team management

Tact and understanding

Education

High school diploma/GED

Job description

A hotel company is seeking a customer-focused Guest Service Supervisor to manage front desk operations and ensure exceptional service. The ideal candidate will possess hospitality experience and have strong interpersonal skills. Responsibilities include supervising staff, addressing guest concerns, and coordinating with various hotel departments. A high school diploma and knowledge of front desk procedures are required. This position offers competitive compensation and career advancement opportunities.