Guest Experience Lead: Front Desk & Reservations

Extended Stay America; Torrance (CA); On-site; USD 22,730 - 31,684; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

An established industry player in hospitality seeks a Guest Services Representative who is dedicated to delivering exceptional guest experiences. In this dynamic role, you will be the face of the company, assisting guests with their needs, managing check-ins and check-outs, and ensuring a welcoming environment. You will also have the opportunity to engage with guests, resolve issues, and contribute to a positive atmosphere. If you thrive in a fast-paced setting and have a passion for service, this position offers a chance to grow within a supportive team and enjoy a range of employee benefits, including competitive wages and recognition programs.

Qualifications

• Strong customer service skills and ability to resolve guest issues.
• Proficient in using property management systems and handling cash.

Responsibilities

• Assist guests with check-in/check-out and respond to inquiries.
• Maintain cleanliness and organization of front desk and lobby areas.

Skills

Customer Service

Problem Solving

Communication

Cash Handling

Education

High School Diploma or GED

Tools

Property Management System

Job description

An established industry player in hospitality seeks a Guest Services Representative who is dedicated to delivering exceptional guest experiences. In this dynamic role, you will be the face of the company, assisting guests with their needs, managing check-ins and check-outs, and ensuring a welcoming environment. You will also have the opportunity to engage with guests, resolve issues, and contribute to a positive atmosphere. If you thrive in a fast-paced setting and have a passion for service, this position offers a chance to grow within a supportive team and enjoy a range of employee benefits, including competitive wages and recognition programs.