Guest Experience Lead, Front Desk Supervisor

Thepeaksresort; Colorado; On-site; USD 31,684 - 34,440; Full time

Job summary

Thepeaksresort is seeking a Front Desk Supervisor in Colorado to lead and manage the front desk team. This role involves coaching staff, managing shift schedules, overseeing budgets, and maintaining high service standards.

The ideal candidate should have substantial experience in hospitality, strong communication skills, and the ability to lead a team effectively. A high school diploma is required along with supervisory experience in a guest services environment.

This position offers a competitive hourly wage ranging from $23 to $25.

Qualifications

• High School diploma or equivalent required, supervisory experience preferred.
• Must possess strong communication skills and the ability to multitask.
• Experience in a high-volume hospitality environment is a plus.

Responsibilities

• Supervise the front desk team and oversee daily operations.
• Conduct hiring and orientation for new staff.
• Manage shift scheduling and payroll tasks.
• Ensure a high level of guest service and resolve issues effectively.
• Monitor departmental finances and budget management.

Skills

Communication skills

Multitasking

Problem-solving

Microsoft Office proficiency

Leadership

Education

High School diploma/GED

2–3 years supervisory experience

Job description

Thepeaksresort is seeking a Front Desk Supervisor in Colorado to lead and manage the front desk team. This role involves coaching staff, managing shift schedules, overseeing budgets, and maintaining high service standards.

The ideal candidate should have substantial experience in hospitality, strong communication skills, and the ability to lead a team effectively. A high school diploma is required along with supervisory experience in a guest services environment.

This position offers a competitive hourly wage ranging from $23 to $25.