Guest Experience Lead — Mountain Front Desk

Vail Resorts; Colorado; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Ski passes

Discounted lift tickets

Free ski lessons

Employee discounts

401(k) Plan

Training & development

Referral program

Job summary

Vail Resorts is seeking Front Desk Associates for the Winter Seasonal 2026/2027 period in Colorado. You will greet guests, check them in and out, and address guest needs while maintaining a polished appearance.

The role offers full- and part-time hours, with wage ranges from $20.00 to $23.00 per hour and opportunities for advancement in a hospitality-focused team at a leading mountain resort. Ideal candidates communicate fluently in English and possess solid computer skills.

Qualifications

• Must be able to communicate fluently in English.
• Somewhat strong computer skills.
• The pay range is $20.00/hr – $23.00/hr and is the expected range for this role.

Responsibilities

• Work face to face with customers
• Check guests in and out
• Handle all customer needs
• Always maintain a professional appearance and demeanor
• Help resolve discrepancies with guest bills
• Other duties as assigned

Skills

Fluent English

Computer skills

Job description

Vail Resorts is seeking Front Desk Associates for the Winter Seasonal 2026/2027 period in Colorado. You will greet guests, check them in and out, and address guest needs while maintaining a polished appearance.

The role offers full- and part-time hours, with wage ranges from $20.00 to $23.00 per hour and opportunities for advancement in a hospitality-focused team at a leading mountain resort. Ideal candidates communicate fluently in English and possess solid computer skills.