Front Office Team Lead — Guest Experience & Operations

Thepeaksresort; Colorado; On-site; USD 40,000 - 55,000; Full time

Job summary

Thepeaksresort in Colorado is seeking an Assistant Front Office Manager to oversee daily operations and ensure exceptional guest service. This role involves leading a team of Front Desk and Bell Staff, managing schedules, and maintaining high operational standards.

The ideal candidate has experience in hospitality, strong leadership skills, and must be able to work flexible hours including weekends. Knowledge of Microsoft Office and property management systems is essential.

Qualifications

• Experience in hotel or related field preferred.
• Exceptional oral and written communication skills.
• Ability to work flexible schedules, including nights and weekends.

Responsibilities

• Oversee daily operations of the Front Desk and Bell Staff.
• Create weekly staff schedules and manage timekeeping.
• Ensure exceptional service and resolve guest concerns.

Skills

Leadership

Communication skills

Problem-solving

Organizational skills

Customer service

Education

High School diploma or equivalent

Prior management experience in hospitality

Tools

Microsoft Office (Outlook, Excel, Word)

Hotel reservation/property management systems

Job description

Thepeaksresort in Colorado is seeking an Assistant Front Office Manager to oversee daily operations and ensure exceptional guest service. This role involves leading a team of Front Desk and Bell Staff, managing schedules, and maintaining high operational standards.

The ideal candidate has experience in hospitality, strong leadership skills, and must be able to work flexible hours including weekends. Knowledge of Microsoft Office and property management systems is essential.