Guest Experience Lead – Front Desk

Greek Peak Mountain Resort; City of Cortland (NY); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Ski discounts

Waterpark access

Lodging and dining discounts

Zusammenfassung

Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is seeking a friendly Front Desk Associate to warmly welcome guests, handle check-in and check-out, and help create memorable stays in a dynamic resort setting.

The role involves processing reservations, answering guest inquiries, coordinating with other departments, and maintaining accurate front desk records with a professional, guest-first approach.

Qualifikationen

• High school diploma or GED required or equivalent.
• Experience in hospitality or customer service is preferred.
• Strong verbal and written communication skills.

Aufgaben

• Welcome guests during check-in and check-out and provide a seamless experience.
• Process reservations and cancellations via phone, email, and in person.
• Balance receipts and handle payments at end of shifts.
• Coordinate guest services with other departments and vendors to meet special requests.

Kenntnisse

Guest service

Communication

Problem-solving

Detail-oriented

Tech-savvy

Ausbildung

High school diploma or GED

Tools

Reservation software

Microsoft Windows

Jobbeschreibung

Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is seeking a friendly Front Desk Associate to warmly welcome guests, handle check-in and check-out, and help create memorable stays in a dynamic resort setting.

The role involves processing reservations, answering guest inquiries, coordinating with other departments, and maintaining accurate front desk records with a professional, guest-first approach.