Guest Experience Lead — Front Desk

Vacatia; Breckenridge (CO); On-site; USD 28,000 - 40,000; Full time

Job summary

Gold Point Resort in Breckenridge is hiring a Front Desk Associate to greet guests, manage check-in/check-out, and ensure smooth front desk operations. You will handle reservations, billing, and payments with accuracy while maintaining confidentiality and hospitality standards.

The role emphasizes customer service, effective communication, multitasking, and reliability, with flexibility for weekend and holiday shifts in a resort setting.

Qualifications

• Friendly, dependable, customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Tech-savvy with a willingness to learn new systems.
• Detail-oriented and trustworthy with guest information.
• Weekend/holiday availability or flexibility.
• Hospitality or customer service experience is a plus.

Responsibilities

• Greet guests with a smile and provide outstanding service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Multitasking

Basic math

Tech-savvy

Attention to detail

Reliability

Job description

Gold Point Resort in Breckenridge is hiring a Front Desk Associate to greet guests, manage check-in/check-out, and ensure smooth front desk operations. You will handle reservations, billing, and payments with accuracy while maintaining confidentiality and hospitality standards.

The role emphasizes customer service, effective communication, multitasking, and reliability, with flexibility for weekend and holiday shifts in a resort setting.