Guest Experience Lead — Front Desk & Sales Support

Summit Management Corporation; New York (NY); On-site; USD 22,000 - 23,000; Full time

Job summary

Summit Management Corporation seeks a Front Desk Associate for TownePlace Suites. Be the welcoming voice and smiling face that makes every guest feel at home, while handling reservations, check-ins, and check-outs with efficiency and charm.

You will solve guest inquiries, process payments, and keep front desk operations running smoothly in a fast-paced hospitality environment. This role requires a friendly demeanor and strong multitasking skills.

Qualifications

• Friendly, outgoing personality.
• Strong communication and problem-solving skills.
• Ability to multitask in a dynamic environment.
• Previous hospitality and FOSSE experience.

Responsibilities

• Be the welcoming voice and smiling face that makes every guest feel at home
• Handle reservations, check-ins, and check-outs with efficiency and charm
• Solve guest inquiries like a hospitality pro—no challenge is too big for you
• Process payments and ensure smooth transactions
• Keep things running smoothly at the front desk (organization is key!)

Skills

Friendly personality

Communication skills

Multitasking

FOSSE experience

Job description

Summit Management Corporation seeks a Front Desk Associate for TownePlace Suites. Be the welcoming voice and smiling face that makes every guest feel at home, while handling reservations, check-ins, and check-outs with efficiency and charm.

You will solve guest inquiries, process payments, and keep front desk operations running smoothly in a fast-paced hospitality environment. This role requires a friendly demeanor and strong multitasking skills.