Sales & Front Desk Coordinator

Summitmgmt Corp; Atlanta (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) + Matching

Paid time off

Job summary

Summit Management Corporation seeks a dual-role Sales & Front Desk Coordinator to support hotel sales and guest services. The role balances administrative tasks with guest-facing duties, requiring organization, customer focus, and the ability to multitask in a smaller hotel environment.

The position involves assisting with proposals and contracts, managing sales files, coordinating group events, and delivering high-quality guest service at check-in/out and via the front desk.

Qualifications

• Experience in guest-facing roles or hospitality helpful.
• Strong verbal and written communication abilities.
• Able to balance administrative tasks with front desk duties.

Responsibilities

• Assist Director of Sales with proposals, contracts, and group/event docs.
• Maintain organized sales files and records.
• Coordinate communication between sales and hotel departments for group business.
• Assist with entering rooming lists, pre-blocking rooms, and preparing welcome materials.
• Create reports and track sales activity.
• Coordinate details for group arrivals and events.
• Conduct basic site tours when needed.
• Respond to sales inquiries and route leads.
• Provide guest service at the front desk: check-in/check-out, phones, inquiries.
• Process reservations and updates in the PMS.
• Maintain a clean and welcoming front desk area.
• Support front office operations as needed.

Skills

Customer service

Organizational skills

Communication skills

Multitasking

Hospitality experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

Position Summary

The Sales & Front Desk Coordinator is a dual-role position supporting both the hotel’s sales efforts and front desk operations. This role assists with administrative sales tasks while also providing excellent guest service at the front desk. The ideal candidate is organized, customer-focused, and able to balance administrative responsibilities with guest-facing duties.

Key Responsibilities

Sales & Administrative Support

• Assist the Director of Sales with preparing proposals, contracts, and group/event documentation
• Maintain organized and up-to-date sales files and records
• Coordinate communication between sales and hotel departments to ensure smooth execution of group business
• Support group bookings by entering rooming lists, pre-blocking rooms, and preparing welcome materials
• Assist with creating reports and tracking sales activity
• Help coordinate details for group arrivals and events
• Conduct basic site tours of the hotel as needed
• Respond to sales inquiries and route leads appropriately

Front Desk Responsibilities

• Provide excellent guest service by greeting and assisting guests with check-in and check-out
• Handle guest requests, concerns, and service issues professionally and promptly
• Answer phones and respond to guest inquiries
• Process reservations and updates in the property management system
• Maintain a clean, organized, and welcoming front desk area
• Support overall front office operations as needed

Qualifications

• High school diploma or equivalent required
• Previous hospitality or customer service experience preferred
• Strong communication and organizational skills
• Comfortable working in a fast-paced, guest-facing environment
• Basic computer skills (Microsoft Office; hotel systems a plus)
• Ability to multitask and prioritize effectively
• Positive attitude and team-oriented mindset
• Flexible schedule, including weekends and holidays as needed

What We’re Looking For

• Someone who can switch between admin tasks and guest service without missing a beat
• Friendly, professional, and detail-oriented
• Reliable and comfortable wearing multiple hats in a smaller hotel environment

Benefits

• Health, dental, vision, and life insurance
• 401(k) + Matching
• Paid time off

EEOC Statement

Summit Management Corporation is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.