Front Desk Concierge | Guest Experience Champion

Remington-Hospitality-; Orlando (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

TownePlace Suites Orlando is seeking a friendly Front Desk Associate to welcome guests, check them in and out promptly, and assist with pre-registration. You will post charges accurately and manage guest payments while maintaining knowledge of rates and discounts.

Join our team to handle reservations, work collaboratively with colleagues, and ensure a smooth, enjoyable stay for every guest at our full-service property.

Qualifications

• Experience greeting guests and handling check-in/out.
• Knowledge of hotel rates and cancellation procedures.
• Ability to use front office systems and process payments.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Greet and check guests in/out, assist pre-registration and blocking reservations.
• Post charges accurately and efficiently.
• Maintain working knowledge of front office systems and daily transactions.
• Manage cash handling and guest payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures.
• Take same-day reservations and follow relocation procedures when needed.

Skills

Guest service

Cash handling

Team player

Job description

TownePlace Suites Orlando is seeking a friendly Front Desk Associate to welcome guests, check them in and out promptly, and assist with pre-registration. You will post charges accurately and manage guest payments while maintaining knowledge of rates and discounts.

Join our team to handle reservations, work collaboratively with colleagues, and ensure a smooth, enjoyable stay for every guest at our full-service property.