Front Office Ops Lead – Guest Experience

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Personal time/Vacation time

Insurance benefits

Quarterly Bonuses

Hotel Discounts

Job summary

Summit Hospitality Group is seeking an Operations Manager for the Hotel Division to lead the front desk team, drive guest satisfaction, and ensure adherence to brand standards and corporate policies.

You will supervise staff, schedule shifts, manage budgets with the AGM & GM, and collaborate across departments to deliver exceptional service in a fast-paced environment. The role requires a proactive leader with strong communication and an entrepreneurial spirit.

Qualifications

• 2–5 years of experience with name-brand hotel/restaurant companies.
• 2–5 years of progressive management experience preferred.
• Service-oriented style with professional presentation and interpersonal skills.
• Clear concise, written and verbal communication skills (English).
• Proficient in Microsoft & Excel.
• High energy, entrepreneurial spirit, motivational leader.
• Interest in career progression in hotel/hospitality management roles.

Responsibilities

• Lead the hotel front office operations and staff scheduling.
• Develop and recommend the budget and labor costs in collaboration with the AGM & GM.
• Adhere strictly to the approved budget for hotel operations.
• Ensure proper staffing levels for customer service goals.
• Maintain guest room inventory and communicate with Housekeeping.
• Coach and counsel employees to reflect brand service standards.
• Perform front office tasks as needed to facilitate service.
• Manage invoices, deposits, accounts receivable, petty cash, and room inspections.

Skills

Communication skills

Staff leadership

Customer service

Interpersonal skills

English proficiency

Microsoft Excel

Problem solving

Energetic/entrepreneurial spirit

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Office

Job description

Summit Hospitality Group is seeking an Operations Manager for the Hotel Division to lead the front desk team, drive guest satisfaction, and ensure adherence to brand standards and corporate policies.

You will supervise staff, schedule shifts, manage budgets with the AGM & GM, and collaborate across departments to deliver exceptional service in a fast-paced environment. The role requires a proactive leader with strong communication and an entrepreneurial spirit.