Guest Experience Lead — Front Desk & Reservations

Lodging Dynamics; Anaheim (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

People-first culture

Travel discounts at hotel partners and

Franchise partner discounts

Paid time off

Wellness program

Full suite of benefits includingHealth

Job summary

Lodging Dynamics Hospitality Group is hiring a Front Desk Agent in Anaheim, CA. This role involves greeting guests, registering arrivals and departures, handling reservations, and up-selling to maximize revenue.

You will manage guest inquiries with professionalism and protect guest privacy while delivering outstanding service. We seek individuals with a high school diploma and strong communication, organizational, and customer-service skills.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to deliver exceptional customer service and support.

Responsibilities

• Books guest reservations and coordinates with reservation center.
• Registers guests into the hotel using up-selling techniques to maximize room rates.
• Greets, registers and assigns rooms to guests.
• Handles confidential guest information with integrity.
• Answer and route calls; take accurate messages.
• Resolve minor guest complaints and inform supervisor of major issues.
• Respond promptly to guest requests and ensure satisfaction.

Skills

Communication skills

Organizational skills

Time management

Customer service

Leadership training

Education

High school diploma

Job description

Lodging Dynamics Hospitality Group is hiring a Front Desk Agent in Anaheim, CA. This role involves greeting guests, registering arrivals and departures, handling reservations, and up-selling to maximize revenue.

You will manage guest inquiries with professionalism and protect guest privacy while delivering outstanding service. We seek individuals with a high school diploma and strong communication, organizational, and customer-service skills.