Guest Experience Concierge

Hotel Lulu; Anaheim (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Azul Hospitality is seeking a Front Desk Agent in Anaheim to warmly welcome guests, check in/out, and process payments. You will balance the cash drawer, handle currency exchanges, and maintain the house bank while assisting guests with bookings, VIP arrivals, and special requests.

You will coordinate with departments to ensure smooth guest experiences. Applicants should have hospitality experience, strong English communication, and a customer-focused mindset.

Qualifications

• Experience in hospitality or front desk preferred.
• Ability to greet guests warmly and provide information.
• Strong communication and math skills for cashiering.
• Must speak and understand English; additional languages a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests and process checkout and payments.
• Maintain house bank and daily receipts reporting.
• Balance cash drawer and handle currency exchange.
• Assist with bookings, VIPs, and special requests.
• Coordinate with other departments to fulfill guest needs.

Skills

Guest greeting

Cash handling

Registration

Customer service

Communication

Education

High school diploma or equivalent

Tools

POS system

PMS

PBX

10-key adding machine

Job description

Azul Hospitality is seeking a Front Desk Agent in Anaheim to warmly welcome guests, check in/out, and process payments. You will balance the cash drawer, handle currency exchanges, and maintain the house bank while assisting guests with bookings, VIP arrivals, and special requests.

You will coordinate with departments to ensure smooth guest experiences. Applicants should have hospitality experience, strong English communication, and a customer-focused mindset.